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Introduction
At Bumper, your trust means everything to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our platform and services. We believe in transparency and accountability, and this document is here to make that clear.
1. Introduction to Privacy Policy
This privacy policy (the "Privacy Policy") applies to your use of the website of Bumper hosted at bumper.com, the Services (as defined under the Bumper "Terms of Use") and Bumper’s WhatsApp Business chat (collectively ("BUMPER" or "WEBSITE" or “WHATSAPP CHAT”)), but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Bumper.
The terms "we", "our" and "us" refer to Bumper and the terms "you", "your" and "User" refer to you, as a user of Bumper.
The term "Personal Information" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.
Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the service for you.
We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. By visiting the Website and by messaging us on WhatsApp Business, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website or the WhatsApp Business chat.
It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
2. Definitions
a. Applicable laws shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a Court of India.
b. Device shall mean computer, mobile or any device used to access Bumper’s services.
c. Personal Information shall mean such information that could reasonably be used to identify you personally including your name, email address and mobile number.
d. Promotion shall mean any promotions offered by us.
e. WhatsApp Chat shall mean the WhatsApp Business chat that facilitates registration of the Customer with Bumper and communication between the Customer and Bumper for availing its Services.
f. Website shall mean the website https://www.getbumper.in/ operated by Bumper.
3. Information we collect and how we use it
We collect, receive and store your Personal Information. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.
We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.
The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.
When you sign up, use our platform, or interact with Bumper in any way, we collect the following types of information:
● Personal Information: This includes your name, email address, mobile number, vehicle number and model, residential address and any other details you provide while registering or updating your account.
● Booking and Transaction Data: We collect information about your bookings, payment method (though not full card details unless required by law or payment partner), and billing history.
● Device and Usage Information: Like many digital services, we collect information about your device (including browser type, operating system, language settings), IP address, access times, pages viewed, links clicked, and other activity on the platform.
● Location Data: If you allow it, we collect real-time geographic location data from your device to offer personalized and accurate delivery services.
● Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, store your preferences, and gather analytics.
Your Rights and Choices
You have the right to:
● Access and Update: Review and modify your personal information.
● Opt-Out: Unsubscribe from promotional communications.
● Delete: Request the deletion of your account and associated data.
We use the collected information for purposes including:
● Service Delivery: To provide and manage our subscription services.
● Payment Processing: To process payments and manage billing cycles. ● Communication: To send transactional messages, updates, and promotional content. ● Security: To detect and prevent fraudulent activities and ensure the security of our Platform.
● Legal Compliance: To comply with applicable laws and regulations.
To exercise these rights, please contact us at support@bumper.com.
Any interaction with Bumper will be via our official WhatsApp chatbot. Any information you provide within that chatbot — including but not limited to queries, booking details, or support interactions — will be used solely for the purpose of assisting you with your request or enhancing your service experience.
Such data will remain strictly within the confines of the chatbot platform, WhatsApp Business, and will not be shared, disclosed, or transferred to any third party, except where explicitly required by law or regulatory obligation.
4. Account Information
If you create an account to access the full range of services offered on Bumper, we ask for and record your Personal Information.
We may collect and store your Personal Information including any financial information such as your payment methods as per regulatory requirements and any other information as may be applicable that the User may opt to save in the User account created with Bumper.
● We use your email address and registered WhatsApp phone number to send you updates and news. If you do not want to receive communications from us that are not relevant to you or your use of our services, you can unsubscribe by notifying us at bumper.com/support to stop receiving emails from us.
● We use your mobile number to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at bumper.com/support to stop receiving SMSs from us. Bumper assures that your Personal Information will not be made public or sold to any third party.
We retain your information only as long as necessary to fulfill the purposes stated in this policy or as required by applicable law. When we no longer need your data, we securely delete or anonymize it. You can also request account deletion at any time, and we will erase your personal data unless its retention is required to comply with legal obligations.
The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Bumper shall delete all stored information of the User from its servers.
5. Activity
We may record information relating to your use of Bumper, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Bumper and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Bumper. However, you cannot be identified from this aggregate information.
We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.
Our logos, product and service marks and/or names, trademarks, copyrights and other intellectual property, whether registered or not ("Our IP") are exclusively owned by us. Without our prior written permission, you agree to not display and/or use Our IP in any manner.
6. Enforcement
We may use the information we collect in connection with your use of Bumper (including your Personal Information) in order to investigate, enforce, and apply our Terms and Conditions and Privacy Policy.
7. Transfer of information
We do not share your Personal Information with any third party apart from financial institutions such as banks, regulators or other agencies (as may be required) to provide you with services that we offer through Bumper. These third parties are required not to use your Personal Information other than to provide the services requested by you.
We may share your Personal Information with our subsidiaries, joint ventures, or other companies under a common control (collectively, the "Affiliates") that we may have now or in the future. If another company acquires our company or our assets, that company will possess your Personal Information.
We may disclose your Personal Information to third parties in good faith belief that such disclosure is reasonably necessary to comply with legal process or protect our rights, reputation, and property.
8. Links
References on this Website may link to third parties or hyperlinks to third party websites are provided solely for your convenience. We are not responsible for their privacy practices. Please read their privacy policies.
9. User access of Personal Information
As a registered Bumper User, you can modify some of your Personal Information and privacy preferences by accessing the "Account" section of this Website.
You are responsible for updating your Personal Information, including your email address.
10. Applicable law
Your use of this Website will be governed by and construed in accordance with the laws of India, Telangana, Hyderabad. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts having jurisdiction in Hyderabad in India and irrevocably submit themselves to the jurisdiction of such courts.
11. Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.
Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the
Website or any intellectual property of any User should be immediately informed to the Grievance Officer, appointed for the purposes of the rules framed under the Information Technology Act, 2000, at the coordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:
Name:
Address:
Phone:
Email:
Portal:
12. Terms and modifications to this Privacy Policy
Our Privacy Policy is subject to change at any time without notice. Continued use of Bumper after changes to the Privacy Policy constitutes your agreement to the changes.
Bumper reserves the right to change or modify any of the Policy Terms from time to time, at any time, without notice, and in its sole discretion. If Bumper decides to change or modify these Policy Terms, the revised Policy Terms will replace the prior version on the Site and the revised Policy Terms shall be applicable to any future disputes between the parties, regardless of when the dispute arose. Upon the revised Policy Terms becoming available on the Site, the date set forth above will be updated and the revised Policy Terms shall be effective on such date. For this reason, you should frequently review these Policy Terms.
If you do not wish to permit changes, you must deactivate your account.
